Frequently Asked Questions
How do I create my account?
I cannot log in and it seems the password is wrong. What do I do?
I wish to close account. How to do this?
Is it necessary that I deal only in products for which I register?
How does milmila.com help?
Are all such sources verified as regards safety of payments and quality of products?
How to get clarifications before placing order?
Is there minimum quantity?
How do I make payment?
What different modes of shipping are available?
- Speed post and international speed post
- Courier – normal and expedited air courier
- Air cargo consignments
- Surface transport
- Sea shipment for containers or large products
How much is shipping cost?
What about customs?
What if shipment is delayed or packages lost in transit?
- If supplier cannot ship by due date and does not furnish acceptable reason you can ask for full refund, unless it is stated in the order confirmation that this is a custom product and no cancellation will be acceptable.
- If shipping company is responsible for delay after product is shipped then matter has to be taken up with them and we will assist with refund processing with supplier. Large shipments are usually insured so you can claim insurance if package is lost in transit or damaged.
Can I buy and sell on milmila.com?
What's the (Ask for quotation) AFQ?
How to initiate AFQ?
- 1. You can login Milmila, click【My Account】--【My AFQ】--【Send AFQ Now 】
- 2. Complete the form and send the AFQ
How to manage AFQ?
- After send AFQ, you can click【My Account】--【My AFQ】to check AFQ lsit
- 1. AFQ is in the quotation, has not been quoted, the buyer can edit this information
- 2. If the AFQ has been quoted, the buyer cannot edit the AFQ, but can view the quote details.
- 3. If AFQ closed, buyers can initiate a new AFQ
Can i edit my AFQ after i send it?
When can i receive the quotation?
How to manage quotation?
How to place an order and pay for the quotation?
- When you find a suitable quotation, you can place an order and complete the payment.
- 1. Request Sample, you can purchase only one sample, but you need to pay the sample fee andshipping cost
- 2. Place Order, you can also pay a certain percentage of the purchase amount, submit a pre-order, after the goods reached the warehouse, Milmila will send you a message reminding you to pay the balance.Milmilla will arrange the shipment for you, after the payment is completed
- Notice: if the payment is not finished within 15 days after you receive the message of the balance payment, Milmila will not refund the amount already paid